Nicole Waters
Customer Care Manager
What I do at L'OCCITANE EN PROVENCE
Developing & driving the customer experience for L’Occitane & Erborian.
Supporting the growth of ecommerce & stores in the UK & Ireland.
Managing the Customer Care team & liaising with all departments, our boutiques & international colleagues.
Supporting the growth of ecommerce & stores in the UK & Ireland.
Managing the Customer Care team & liaising with all departments, our boutiques & international colleagues.
Identifying, preventing & fixing operational issues to ensure a superior quality of service in order to increase customer satisfaction & loyalty.